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NJ Store: Tue-Sat 856-312-8084 Web: 727-457-9227

SHIP/RETURNS/FAQ

 

Privacy Policy

YankeeDabbler (YD) does not knowingly share any customer information with anyone. The YD retail store is hosted by Big Commerce which provides deep layer password protection that even YD does not have access to. To further protect our customers, YD utilizes Braintree PayPal to process third party credit card payments. YD file access protection is provided by Big Commerce using their HTTPS/SLL technology. YD messages protection is thru Secureserver.net. Big Commerce utilizes Captcha to verify customers are not robots. Yankeedabbler Web site is SSL certified.

 FAQ/Help

 Q) Does YankeeDabbler do repairs and decoder installations ?

   A) YES YD technicians are all model railroaders and YD is an authorized repair center for most of the major manufactures. YD installs decoders in N, HO, S, Hon30 and O Scale locomotives.

 Q) Does YankeeDabbler download decoder sound files ?

    A) YES YD downloads sound files at no additional cost on decoders purchased from YD.

Q) Does YD provide combined shipping to reduce shipping costs ?

    A) YES we try to only recover the actual Shipping cost as close as we can. If you feel something  on the order is wrong or the shipping Cost is excessive, YD at check out time, has provided a “PAY IN STORE” option that lets you check out without paying and in the comments field you can type the reason (ie send me an invoice, or call me at (xxx) yyy-yyyy to discuss the shipping cost.) You are under no obligation and can cancel the order anytime. YD phone (856) 312-8084

 Q) Does YD allow customer to use their own Carries or labels for Shipping ?

   A) No YD only uses our labels and the following carriers USPS, UPS and FEDEX for shipping.

 Q) Is the YankeeDabbler store open on Sunday ?

    A) No the store is closed on SUNDAY and Monday.  But the YankeeDabbler.com web site is available 24/7.

 Q) Why haven’t I received an immediate response to my email ?

   A) We try to respond to all messages as soon as we can but For the fastest response call the store (856) 312-8084 between 11 and 5 PM EST Tuesday thru Saturday.

 Q) Do you have DCC decoders in stock ?

    A) YES YD carries a full line of following Brands in stock at all time. ESULoksound, TCS, Soundtraxx, NCE, Digitrax and RailPro along with speakers and accessories.

Ship/Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please 
Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.