The shipping box arrived with a boot heel-sized hole, and the hole went through the outer and inner layers of one of the Scale Trains locomotive boxes. There was a small amount of visible damage to that locomotive, and to one of the others, as well.
I replied to a Yankee Dabbler email to let them know, and to request replacements. I found the store email address on their web site and emailed them a 2nd time with the same request. Both emails had pictures, and I never heard anything from Yankee Dabbler.